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FAQ’s
Keydok FILES
What documents can I digitize with Keydok Files?
All Microsoft office Documents, PDF, CAD, EPS, TIFF, JPG, PNG, SVG, mov, MP3, MP4, ACC
In what processes can I use my digital documents from Keydok Files?
In any digital process. Contracts with clients and suppliers, confidentiality documents, etc.
Is my digital file with Keydok Files valid?
At Keydok we guarantee the integrity, authenticity and originality of digital documents, for the entire duration of that digital document. It is not valid
Do my digital documents with Keydok Files have legal and juridical validity?
All digital documents in Keydok have a complete and total legal and juridical validity, with compliance with national and international standards.
Do I have to meet any list of requirements to digitize my documents with Keydok Files?
None. You just have to have the digital document to be able to carry out any process.
Where is my file stored with Keydok Files?
It can be stored in the client’s private clouds or, if required, we can store it in Keydok in an instance specifically dedicated to the client.
What is a 360 identity generated with Keydok Files?
We link all identity elements of a person/organization in a single instance and database. From names, through telephone, mail, ID, to credit/debit cards, electronic signatures. It is a 360 Profile of that person/organization with full traceability of all moments of truth.
What do I need to have an electronic signature with Keydok Files?
Just hire one of the Keydok Files packages. With this you can have your personalized electronic signature.
What makes my electronic signature with Keydok Files different from any other automatically generated one?
Our electronic signature has national and international validity and legality, with compliance with multiple standards throughout the world. In addition, it has complete traceability of all the moments of truth in any transaction, in addition to complete monitoring of the life cycle of a file/contract/digital document.
Is my electronic signature with Keydok Files secure?*
It is completely secure and private.
Keydok SMART ID
Is my electronic signature valid worldwide?
Worldwide it is completely legal.
How long does it take to have my identity validated with Keydok SMART ID?
Less than 5 minutes.
In what type of operations can I use my identity generated with Keydok SMART ID?
In any digital operation: transactions, signing contracts or any other document, payments, purchases, etc…
Is my digital identity generated with Keydok SMART ID safe?
It is 100% secure and meets the highest national and international security and compliance standards.
How does Keydok SMART ID protect my generated digital identity?
Can I request validation of multiple identities at the same time for different members of my company?
Can I request validation of multiple identities at the same time for different members of my company?
Yes. You just need to purchase one of our Keydok Smart ID solution packages. You can have different users who will validate the identity quickly, easily and safely, at the same time.
What are the requirements to start identity validation with Keydok SMART ID?
You just have to have an official ID and a phone or email to which you have access. They are the only requirements.
Carta Porte Keydok
How does the Carta Porte Keydok Plugin work?
It is a digital fiscal document, which is issued for the provision of motor transport services, and its objective is to express the obtaining of income, to which the Carta Porte complement is incorporated.
For what activities do I need the Carta Porte Keydok Complement?
The mandatory use of the Carta Porte Complement begins on January 1, 2022, for all natural and legal persons who transport goods and/or merchandise in national territory, even through their own means.
Does my Carta Porte Keydok Complement have legal validity throughout Mexico?
Yes. It is completely legal throughout the Mexican Republic.
Is the Carta Porte Keydok Complement digital or printed?
The Carta Porte Keydok Complement is digital, but you can have a printed copy if you need it.
Who should issue the Carta Porte Keydok Complement?
When the service of a logistics company is contracted, it will only issue the electronic invoice without the Porte Letter Complement for said service to its client and the transport company that performs the transfer will be the one who must issue the electronic invoice of income type with the Porte Letter Complement.
What is the validity of the Carta Porte Keydok Complement?
The validity of the Carta Porte Complement is decided by the client who issues the complement.
What requirements do I need to request the Carta Porte Keydok Complement?
Contact us to give you information on the necessary requirements according to your specific situation.
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