Find answers to frequently asked questions

Solve all your doubts

We created this space to solve your doubts about our services,
find out all the information about Keydok here.

FAQS

Do you have use cases that you can share with us?

Yes, we can share them by email or by the means indicated. (They are defined according to the case, but there is a use case section)
How can I integrate your platform to my services?

Thanks to the flexibility and power of the Keydok platform, we can integrate very quickly and easily. Being a “platform as a service” model, we have web and mobile SDKs enabled, as well as APIs. Depending on your use cases and business need, we can integrate with your services in the most efficient way.
If I already have a process enabled with other providers, how does keydok integrate with that already established process?

We have no problem integrating with other providers in an already established process. Our goal is to provide you with the services that you will use. This is why we can integrate into your processes in a very easy and transparent way.
How are your commercial packages? is it by volume? by users?

We handle commercial packages by volume of digital transactions. The higher the volume, the lower the transaction price. But here it will depend a lot on your specific use case. We like to adapt the commercial package offered to the business need that the client has.
In addition to validating the official identification template, do you validate against official sources such as INE or RENAPO?

Yes. We can validate with official sources. INE, RENAPO, SAT, among others.

DIGITAL PROCESSES AUTOMATION AND WORKSPACE

What documents can I digitize with DIGITAL ASSETS?

All Microsoft Office Documents, PDF, CAD, EPS, TIFF, JPG, PNG, SVG, Mov, MP3, MP4, ACC.
In which processes can I use my digital documents from DIGITAL ASSETS?

In any digital process. Contracts with customers and suppliers, confidentiality documents, etc.
Is my digital file with DIGITAL ASSETS valid?

At Keydok we guarantee the integrity, authenticity and originality of digital documents, throughout the duration of that digital document. It is not valid.
Do my digital documents with DIGITAL ASSETS have legal and legal validity?

All digital documents in Keydok have complete and complete legal and legal validity, in compliance with national and international standards.
Do I have to meet any list of requirements to digitize my documents with DIGITAL ASSETS?

None. You only have to have the digital document to be able to carry out any process.
Where is my file with DIGITAL ASSETS stored?

It can be stored in the client’s private clouds or, if required, we can store it in Keydok in an instance specifically dedicated to the client.
What is a 360 identity generated with DIGITAL ASSETS?

We link all the identity elements of a person/organization in a single instance and database. From names, through telephone, mail, ID, to credit/debit cards, electronic signatures. It is a 360 profile of that person/organization with full traceability of all moments of truth.
What do I need to have an electronic signature with DIGITAL ASSETS?

Just hire one of the Keydok Files packages. Now with this you can have your personalized electronic signature.
What makes my electronic signature with DIGITAL ASSETS different from any other automatically generated?

Our electronic signature has national and international validity and legality, with compliance with multiple standards throughout the world. In addition, it has complete traceability of all the moments of truth in any transaction, as well as complete monitoring of the life cycle of a file/contract/digital document.
Is my electronic signature with DIGITAL ASSETS secure?

It is completely secure and private.

DIGITAL TRUST

Is my electronic signature valid worldwide?

All over the world it is completely legal.
How much time is necessary to have the validation of my identity with DIGITAL TRUST?

Less than 5 minutes.
In what type of operations can I use my identity generated with DIGITAL TRUST?

In any digital operation: transactions, signing of contracts or any other document, payments, purchases, etc.
Is my digital identity generated with DIGITAL TRUST safe?

It is 100% secure and complies with the highest national and international security and compliance standards.
How does DIGITAL TRUST protect my generated digital identity?

Through a traceability that allows identifying the moments of truth in each operation, in addition to the identity model, keydok saves all the activities related to that identity, which can be stored in the client’s private vaults.
Can I request the validation of several identities at the same time for different members of my company?

Yes. You only need to purchase one of our Keydok Smart ID solution packages. You will be able to have different users who will validate the identity quickly, easily and safely, at the same time.
What are the requirements to start identity validation with DIGITAL TRUST?

You only have to have an official identification and a telephone or email to which you have access. They are the only requirements.

FAQS

Do you have use cases that you can share with us?

Yes, we can share them by email or by the means indicated. (They are defined according to the case, but there is a use case section)

How can I integrate your platform to my services?

If I already have a process enabled with other providers, how does keydok integrate with that already established process?

We have no problem integrating with other providers in an already established process. Our goal is to provide you with the services that you will use. This is why we can integrate into your processes in a very easy and transparent way.

How are your commercial packages? is it by volume? by users?

We handle commercial packages by volume of digital transactions. The higher the volume, the lower the transaction price. But here it will depend a lot on your specific use case. We like to adapt the commercial package offered to the business need that the client has.

In addition to validating the official identification template, do you validate against official sources such as INE or RENAPO?

Yes. We can validate with official sources. INE, RENAPO, SAT, among others.

DIGITAL PROCESSES AUTOMATION AND WORKSPACE

What documents can I digitize with DIGITAL ASSETS?

All Microsoft Office Documents, PDF, CAD, EPS, TIFF, JPG, PNG, SVG, Mov, MP3, MP4, ACC.

In which processes can I use my digital documents from DIGITAL ASSETS?

In any digital process. Contracts with customers and suppliers, confidentiality documents, etc.

Is my digital file with DIGITAL ASSETS valid?

At Keydok ​​we guarantee the integrity, authenticity and originality of digital documents, throughout the duration of that digital document. It is not valid.

Do my digital documents with DIGITAL ASSETS have legal and legal validity?

All digital documents in Keydok have complete and complete legal and legal validity, in compliance with national and international standards.

Do I have to meet any list of requirements to digitize my documents with DIGITAL ASSETS?

None. You only have to have the digital document to be able to carry out any process.

Where is my file with DIGITAL ASSETS stored?

It can be stored in the client’s private clouds or, if required, we can store it in Keydok in an instance specifically dedicated to the client.

What is a 360 identity generated with DIGITAL ASSETS?

We link all the identity elements of a person/organization in a single instance and database. From names, through telephone, mail, ID, to credit/debit cards, electronic signatures. It is a 360 profile of that person/organization with full traceability of all moments of truth.

What do I need to have an electronic signature with DIGITAL ASSETS?

Just hire one of the Keydok Files packages. Now with this you can have your personalized electronic signature.

What makes my electronic signature with DIGITAL ASSETS different from any other automatically generated?

Is my electronic signature with DIGITAL ASSETS secure?

It is completely secure and private.

DIGITAL TRUST

Is my electronic signature valid worldwide?

All over the world it is completely legal.

How much time is necessary to have the validation of my identity with DIGITAL TRUST?

Less than 5 minutes.

In what type of operations can I use my identity generated with DIGITAL TRUST?

In any digital operation: transactions, signing of contracts or any other document, payments, purchases, etc.

Is my digital identity generated with DIGITAL TRUST safe?

It is 100% secure and complies with the highest national and international security and compliance standards.

How does DIGITAL TRUST protect my generated digital identity?

Through a traceability that allows identifying the moments of truth in each operation, in addition to the identity model, keydok saves all the activities related to that identity, which can be stored in the client’s private vaults.

Can I request the validation of several identities at the same time for different members of my company?

Yes. You only need to purchase one of our Keydok Smart ID solution packages. You will be able to have different users who will validate the identity quickly, easily and safely, at the same time.

What are the requirements to start identity validation with DIGITAL TRUST?

You only have to have an official identification and a telephone or email to which you have access. They are the only requirements.

Privacy Preferences

At Keydok we guarantee the integrity, authenticity and originality of digital documents, throughout the duration of that digital document. It is not valid.